Sunfall Festival criticised for 'dangerous' five-hour queues - NME
Sunfall Festival has been criticised by ticket-holders following what have been described as “dangerous” queues to get into the site.
The one-day event, which is now in its second year, is organised by the teams behind venues XOYO, The Nest and Phonox, as well as Croatian festivals Outlook and Dimensions. The line-up for 2017 features artists such as Princess Nokia, Jay Electronica, Floating Points, Jackmaster and more.
As Fact reports, festival-goers have taken to social media to share reports of queues of up to five-hours long, “stampedes” and “fighting”.
“Feel lucky to be alive after the #sunfallfestival queue crush,” wrote one Twitter user. “Organisers should be extremely concerned.”
Another said: “Actually quite dangerous queuing, people stampeding barricades at the front and everyone who has been queuing for 2+ hours still waiting.”
“If queuing for hours without food, water or toilets is your idea of fun then #sunfallfestival looks REALLY fun,” added another.
Feel lucky to be alive after the #sunfallfestival queue crush. Organisers should be extremely concerned.
— el scott cairns (@ellescottcairns) August 12, 2017
Actually quite dangerous queuing, people stampeding barricades at the front and everyone who has been queuing for 2+ hours still waiting. pic.twitter.com/JupLbZppN4
— Indira 💅🏾 (@IndiraBirnie) August 12, 2017
If queuing for hours without food, water or toilets is your idea of fun then #sunfallfestival looks REALLY fun
— Rosie Percy (@rosiepercy) August 12, 2017
#sunfallfestival 100% worst festival I've ever been to. People are fighting, in alone for an hour and I'm still it in
— Martha Jephcott (@MarthaJephcott) August 12, 2017
Sunfall organisers wrote on Twitter that the delays were due to “heightened security/safety measures” that had been put in place “for everyone’s health and safety.” They added that “additional resources” would be “put in place to try and speed up the entry process.”
We are putting additional resources in place to try and speed up the entry process, we appreciate your patience on this matter. 2/2
— Sunfall (@SunfallLondon) August 12, 2017
The comments gathered replies from people who were still in the queue, with many asking for a refund. “And definitely expecting some form of compensation here,” wrote one. “Sorry to moan, but I’ve never seen anything so bad.”
Another echoed those sentiments, saying: “This is the worst festival I’ve ever been to! I want a refund.”
And definitely expecting some form of compensation here. Sorry to moan but I've never seen anything so bad
— Insid (@InasSid) August 12, 2017
This is the worst festival I've ever been to! I want a refund
— Jessica Thomas (@Jessica_Thomas9) August 12, 2017